check out the updates for us all from Ann, Rachel and Ellie…..
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Ann (Booth) and Rachel ( Irvine) join us to run through all things on client experience etc.
Read moreyes you can have one policy/process for debt and non debt clients in order to meet consumer duty… hurrah…
Read moreall the hot topics and Qs on this vexed issue- check it out?
Read moresharing paid resources – and some other fascinating stuff…so I have added a fascinating pic – nothing to do with anything really, just to see if you are awake…
Read moreCA not keen to update client experience questions it seems…
Read moreCA taking time to find out more about the client experience survey – despite our call for change….
Read moreupdate from Ann on client satisfaction survey Qs – our ideas for change…
Read moreworking with CA to press on with the LPQF consultants recommendations.. urgent call for CA to lighten our loads on audit…
Read moreAnn, Rachel and Tom from CA joined us to chat about client experience survey part of the LSA -read on…..
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