check out the updates for us all from Ann, Rachel and Ellie…..
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ann
Ann (Booth) and Rachel ( Irvine) join us to run through all things on client experience etc.
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yes you can have one policy/process for debt and non debt clients in order to meet consumer duty… hurrah…
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all the hot topics and Qs on this vexed issue- check it out?
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sharing paid resources – and some other fascinating stuff…so I have added a fascinating pic – nothing to do with anything really, just to see if you are awake…
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CA not keen to update client experience questions it seems…
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CA taking time to find out more about the client experience survey – despite our call for change….
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update from Ann on client satisfaction survey Qs – our ideas for change…
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working with CA to press on with the LPQF consultants recommendations.. urgent call for CA to lighten our loads on audit…
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Ann, Rachel and Tom from CA joined us to chat about client experience survey part of the LSA -read on…..
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