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Transforming LCAs

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23Aug202323Aug2023

Adviser Training

Pippa generally useful stuff, HR, Uncategorized andy, Angela, Chris, lisa, Nick, Paul, tina 0 Comment
Adviser Training

loadsa thoughts on training and some highly fab materials – read the post to see the links – yay

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18Aug202311Aug2023

Book now? tickets going like……v v v hot cakes :)

Pippa conference andy, book, Chris, northampton, zoe 0 Comment
Book now? tickets going like……v v v hot cakes :)

£65 for a day with peers working together: making things better … perfect..

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18Aug202318Aug2023

Consumer Duty – here is my policy note

Pippa LSA andy, consumer duty, LSA, policy 4 Comments
Consumer Duty – here is my policy note

here are my notes on CD in case it helps – there are the CA notes and guidance toooooooo on the intranet..

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17Aug202317Aug2023

FREE employment law training from Muckles

Pippa generally useful stuff andy, eventbrite, free employment law webinar, Muckles 0 Comment
FREE employment law training from Muckles

YAY – free webinar on sickness absence and disability issues – thanks to Muckles… great stuff

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16Aug202316Aug2023

Conflict resolution working group

Pippa generally useful stuff andy, CA, conflict resolution, Toby 0 Comment
Conflict resolution working group

notes from the first meeting on ways to address/resolve conflict at LCAs between CEOs and TBs…

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16Aug202316Aug2023

LSA update…

Pippa LSA, Uncategorized andy, biddy, Consumer Duty policy, It strategy, Kash, Kate, neill, Paul, teresa, zoe. 0 Comment
LSA update…

CA assessors are generally helpful on the new LSA- several of us finding the process helpful but all of us finding it v time consuming grrrrrrrrr

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16Aug202316Aug2023

Recruitment problems

Pippa HR, Uncategorized andy, heather, nick. paul, recruitment, retention, zoe 0 Comment
Recruitment problems

ideas on recruitment, training and retention – check it out ?

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16Aug202316Aug2023

HtC

Pippa generally useful stuff, helping each other, Uncategorized andy, help, jackie, sort it out 0 Comment
HtC

Working with CA to resolve problems of out of scope client routing etc.

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16Aug202316Aug2023

HLPAS

Pippa generally useful stuff, Uncategorized andy, county courts, HLPAS, homelessness, new contracts 0 Comment
HLPAS

New contracts to help people who face losing their homes – is it good news or a bit of window dressing that might lead to more demand on our services?

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11Aug202311Aug2023

HtC probs?

Pippa generally useful stuff, helping each other andy, call routing, HtC, jackie, performance management, targets 0 Comment
HtC probs?

working together to negotiate with CA on HtC stuff…?

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