data sharing and stuff – what do we do and how to avoid overthinking it – plus varied approaches by L/As grrr
Read more
Uncategorized
push back on inappropriate signposting /encourage l/as to manage client expectations and CT recovery protocols…
Read more
Working with CA to resolve problems of out of scope client routing etc.
Read more
New contracts to help people who face losing their homes – is it good news or a bit of window dressing that might lead to more demand on our services?
Read more
all you need to sail through your LSA – easy breezy…
Read more
admin takes a break….shocking innit?
Read more
FAB updates from Mel – great work in the COP (community of practice)
Read more
updates from Shani – highly fabadoozy…
Read more
have your say and help shape the future – competition protocol update led by Mel…
Read more
some LSA stuff – well there would be wouldn’t there?
Read more