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Transforming LCAs

Author: Pippa

16Aug202316Aug2023

LSA update…

Pippa LSA, Uncategorized andy, biddy, Consumer Duty policy, It strategy, Kash, Kate, neill, Paul, teresa, zoe. 0 Comment
LSA update…

CA assessors are generally helpful on the new LSA- several of us finding the process helpful but all of us finding it v time consuming grrrrrrrrr

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16Aug202316Aug2023

Recruitment problems

Pippa HR, Uncategorized andy, heather, nick. paul, recruitment, retention, zoe 0 Comment
Recruitment problems

ideas on recruitment, training and retention – check it out ?

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16Aug202316Aug2023

Multi site premises strategy

Pippa generally useful stuff, helping each other, Uncategorized Angela, heather, multi sites, tal 0 Comment
Multi site premises strategy

multi site premises strategy anyone? hope so… Angela (Kerr) is looking for info

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16Aug202316Aug2023

Industrial action update

Pippa generally useful stuff, HR, Uncategorized 0 Comment
Industrial action update

strike action – actual and threatened and ways to work together to align contracts and respond to union demands constructively

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16Aug202317Aug2023

Data sharing with a local authority

Pippa generally useful stuff, helping each other, Uncategorized Angela, data sharing, GDPR, Kash, tal, zoe 0 Comment
Data sharing with a local authority

data sharing and stuff – what do we do and how to avoid overthinking it – plus varied approaches by L/As grrr

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16Aug202316Aug2023

Boiler plate letters from local authorities anyone?

Pippa generally useful stuff, Uncategorized client expectations, Debbie, heather, local authorities 0 Comment
Boiler plate letters from local authorities anyone?

push back on inappropriate signposting /encourage l/as to manage client expectations and CT recovery protocols…

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16Aug202316Aug2023

HtC

Pippa generally useful stuff, helping each other, Uncategorized andy, help, jackie, sort it out 0 Comment
HtC

Working with CA to resolve problems of out of scope client routing etc.

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16Aug202316Aug2023

HLPAS

Pippa generally useful stuff, Uncategorized andy, county courts, HLPAS, homelessness, new contracts 0 Comment
HLPAS

New contracts to help people who face losing their homes – is it good news or a bit of window dressing that might lead to more demand on our services?

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11Aug202311Aug2023

HtC probs?

Pippa generally useful stuff, helping each other andy, call routing, HtC, jackie, performance management, targets 0 Comment
HtC probs?

working together to negotiate with CA on HtC stuff…?

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11Aug202311Aug2023

Yay – see you in Northampton on 17th Oct? hope so…

Pippa generally useful stuff 0 Comment
Yay – see you in Northampton on 17th Oct? hope so…

Join everyone in Northampton for our next get together ?

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